Senior Manager – Operations
Job No:
AGPC125
Location:
Melbourne
The Australian Grand Prix Corporation (AGPC) is responsible for staging two iconic international events, the Formula 1® Australian Grand Prix in Melbourne and the Australian Motorcycle Grand Prix in Phillip Island. We are internationally recognised and respected leaders in motorsport.
"Our people at AGPC" are a group of passionate and talented people who work hard year-round to make these events possible. We have different specialist departments working towards a clear common goal - providing Melbourne and Victoria with world-class international events.
At AGPC, we enjoy working on the best of sport, events and entertainment. Our fun and dynamic environment means our employees are constantly surrounded by unique experiences as well as a high-performing team of innovators, and we need one more.
We are excited to announce that we are looking for a Senior Manager - Operations to join our highly motivated, talented and driven Operations team.
Reporting to Division Manager – Operations & Risk, you will effectively lead and manage the Venue Operations team responsible for the safe, secure and efficient venue operations and customer experience delivery for the staging of the Formula 1 Australian Grand Prix at Albert Park and the Australian Motorcycle Grand Prix at Phillip Island.
Ultimately, you will be responsible for helping achieve the Venue Operations team mission of “providing the ultimate customer experience through operational excellence”.
The primary focus of the role will be;
- Establish strategic direction for the customer experience across both events, collaborating with key stakeholders to ensure an integrated model and ultimately, an enjoyable and safe customer experience.
- Provide positive, strategic leadership to the team, ensuring a high standard of planning, readiness, execution, and delivery of the functions of operations, venue management and customer experience.
- Provide management oversight of the overall venue, including sound, timely, smooth operations of the internal and external facilities critical to a successful event.
- Consistent demonstration of the Corporation’s IIQCAT values including integrity, innovation, quality, customer, accountability, teamwork.
To succeed in this role, you will have:
- Exceptional leadership, management and coordination skills.
- Experience in delivering world-class customer experience strategies and models in an events/sporting environment.
- Experience in leading a dynamic team in high-pressure event/sporting environments.
- Tertiary Qualifications (degree, diploma or certificate) in sports management, a related discipline or equivalent experience.
- Demonstrated relevant, equivalent professional experience of at least 5 years.
- Excellent interpersonal and communication skills.
- Experience in stakeholder management, both internal and external.
- Excellent administration and budgeting skills.
- Sound organisational and time management.
- Ability to work as part of a team.
- Emergency management experience desired
- Ability to work effectively and efficiently under pressure.
- Ability to manage constant and/or conflicting deadlines.
To view the full position description please click here
If this sounds like you, we would love to hear from you today.
AGPC has a Flexible Work Arrangements Policy and we celebrate and harness diversity, considering it a competitive advantage. We encourage applications from people of all diverse backgrounds.
Our organisation promotes the safety, well-being and inclusion of all our consumers including children and appropriate rigorous reference and background checks will be undertaken.